Privacy Policy
Boab Living ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
- Contact details: name, email, phone number and shipping address.
- Order details: items purchased, order history and delivery preferences.
- Payment details: handled directly by our payment processor (Stripe). We never store full card numbers on our servers.
- Website usage: anonymous analytics such as pages visited and device type.
How we use your information
- To process and ship your orders.
- To respond to enquiries and provide customer support.
- To send order updates and, with your consent, occasional newsletters.
- To meet our legal and tax obligations.
Sharing your information
We share information only with trusted service providers who help us run the business — payment processors, shipping carriers, email and analytics platforms — and only to the extent needed. We do not sell your personal information.
Data security
We use industry-standard safeguards including HTTPS, access controls and reputable hosting providers to protect your information from misuse, loss and unauthorised access.
Access, correction and complaints
You can request access to or correction of the personal information we hold about you, or make a privacy complaint, by emailing hello@boabliving.com. We'll respond within 30 days. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
Boab Living · Unit 30, 70 Vernon Terrace, Teneriffe QLD 4005
hello@boabliving.com · +61 483 901 455